General

Satellite Phones as Back Up Communication – Things to Consider


If your agency, EOC or Command Center relies on more than one phone line for communication, then there would be the need for more than one back up satellite phone to fulfill your communication demands in an emergency. During emergencies when satellite phones are most likely to be needed, communication demands increase. Logically, the larger the facility the more back up lines would be needed to meet the demand. It is important to make sure your back up plan is scaled accordingly. Here are a couple of things to consider.


Satellite Phone Back-Up Basics
Of course, you can buy several satellite phones, put them in a drawer and pull them out for emergencies.  The problem with any satellite phone is that it must be outdoors and able to reliably "see” the satellite to function. During emergencies, going outside to make or receive a phone call is usually not practical. The solution is to put the phone in a docking station connected to external antenna. The external antenna allows the phone to work indoors and the docking station keeps the phone powered up and charged, ready for service. 
With most docking stations you can plug in and use regular analog phones or standard cordless phones to make and receive calls. Those phones can be located anywhere in your facility, so your satellite phones/docks don’t have to be located where the calling takes place.  This configuration also allows you to have more than one wired or wireless phone attached to each dock, providing multiple extensions.  The docking station can also be plugged into your office PBX or phone switch allowing that satellite phone to show up as an extension on any phones, or phones, in your facility. This configuration would allow multiple people to have access to the satellite phone.  With any of these configurations, a phone/dock it is still just a single line, so when one person is using it, no other calls can come in or go out. 
 
 
 
Multiple Line Solutions
Adequately prepared facilities will have multiple satellite phones installed in the facility to meet anticipated volume. This mean multiple phones in docking stations or multiple Comm Center units like the ASE MC08 or MC05 which replace the phone/dock combination. Each unit installed will have to have its own antenna and cable. While this adds a level of complexity to the installation, it also adds a level of redundancy.  As an alternative, the Iridium Pilot is a single unit consisting of one antenna and modem, but provides 3 separate satellite phone line and a data connection.
 
 
Managing Multiple Lines:
Each satellite phone line in your back up contingency will have its own unique phone number, but for simplicity you may only want to give out one emergency contact number.  A little know feature of the satellite phone system is the ability to "roll the phone” from one line to another. With the proper set up, you can give out one emergency contact number for your facility. When someone calls that number, if that line is busy, the call would automatically roll to the next available line, allowing the call to be completed.  The 2nd, 3rd and 4th etc. line in the group would still be available for direct dial using their assigned phone number.  

For more details please contact us with brief details of your requirements.


Created On  5 Feb 2018 12:07 in GeneralIridium Satellite Phones  -  Permalink
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Iridium Direct Internet 3 for 9555 and 9575 Internet Use

Iridium have just announced new software to use when using the Iridium 9555 and 9575 satellite phones as a modem to connect your laptop to the internet. 

Previous software will cease to work from the 31st October 2016 so if you use this software on your laptop you will need to uninstall it and then visit https://www.iridium.com/Search?qry=direct+internet. Download the appropriate version of Iridium Direct Internet 3 Installer and the User Manuals (2 downloads) and install on your device. 

Windows 10 does not yet support Iridium devices so it will not work for that Operating System.  We expect that Windows 10 will be supported within the next 6 months (Q2 2017). 

Benefits for users

The new Steelhead solution greatly improves the acceleration performance of Direct Internet.
  • Time for data transfers is compressed even further, especially for larger files.
  • Binary data may be transmitted – this was not possible with Slipstream.
  • Browsing is made faster although it depends on the site (how much compression is possible).
Created On  29 Sep 2016 15:55 in Iridium Satellite PhonesGeneral  -  Permalink
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To Tip or Not to Tip

Whilst you're out and about roaming the world with your Iridium satellite phone you will, I am sure, move into areas of connurbation and look up a taxi, have a nice meal or spend a few nights in a posh hotel...but what should you tip for the service you get. Here's a great infographic to help you out.

A Global Guide to Tipping

Tipping Etiquette Worldwide Guide - An infographic by the team at Loving Apartments.

Created On  9 Sep 2014 16:37 in General  -  Permalink
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Come Visit Us

If you are ever in the area, feel free to drop in and say Hi. We're open Monday to Friday 9.00 - 5.30 and have the best view from our car park!

The view from the G Comm car park

We are always happy to demonstrate any of the Iridium products we have in stock - give us a call if you want to see something specific to make sure we have one in for demonstration purposes

Created On  28 Aug 2014 15:30 in General  -  Permalink
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